 to Foreside’s customer service. We have great products and we stand behind them.
Do you want to know all about Foreside and our extraordinary new line? Call, fax or email us with your questions or comments. We always like to hear from our customers, and how we can improve. If you need help or have a problem, please give us the chance to help. We would love to hear from you!
CONTACT USPHONE: 855-4SIDE HG (855-474-3344) Please call between 8:30 and 5:00 PCT Monday through Friday
FAX: (707) 452 – 0800
EMAIL: foreside@shoptii.com
MAIL: 1050 Piper Drive
Vacaville, CA 95688
SALES TEAM PROFESSIONALSForeside is represented by the following sales professionals. If you would like a representative to visit your business or tell you more about Foreside, please contact the group in your area.
These individuals are trained on Foreside product and can share information about special promotions, product availability, and company updates.
Area
| Sales Rep Name/Group | Category of Sales | Territory | Phone | Fax | South East
| The Butler Group | Gift & Decorative | AL, FL, GA, KY, MS, NC, SC, TN | (800) 241-9533 | (404) 523-4007 | North West
| F.E.M. Sales | Gift & Decorative | CA, ID, N. NV, OR, WA, AK, MT | (800) 284-0226 | (800) 355-7531 | | Midwest | Peterson & Associates | Gift & Decorative | IL, IN, MI | (888) 511-7400 | (312) 527-2566 | | Mid-Atlantic | Ivystone | Gift & Decorative | DE, MD, NJ, PA, IA, MN, ND, SD, WI, VA, NY, DC | (610) 524-6400 | (610) 524-6429 | | Miscellaneous | Reid Johnson Associates | Home Décor and Garden | OH, WV | (800) 338-7331 | (866) 964-8597 | North East
| Ivystone | Home Décor and Garden | CT, MA, ME, NH, RI, VT | (978) 528-5741 | (866) 853-3903 |
PURCHASING INFORMATION
Foreside is a wholesale company and as such, only sells to the trade. If you are an individual looking for Foreside product, please go to our Store Locator tab or call Customer Service for a retailer near you.
Our minimum opening order is $250. Reorder minimum is $100. There are minimum buying quantities on many products. We offer a 15% discount for case buys. If you are a new customer to Foreside and not a Transpac customer, please provide us with a copy of your business license and your tax ID number.
PAYMENT TERMSFor first time orders, we require payment by credit card. All major credit cards are accepted. We offer Net 30 terms on subsequent orders with approved credit. If you would like terms with Foreside, please fill out our credit application and send your business card with a copy of your Tax ID. Click here for our Credit Application Form (PDF, 32.9K)
Transpac customers with terms need not apply again. Their terms will extend to Foreside automatically.
SHIPPINGForeside ships from Vacaville, CA via UPS and freight for larger items (designated with a insert  ) . For furniture and oversized items, it is most economical to ship by freight on a pallet. However, the freight per item will decrease if there is enough to fill the pallet.
For orders over $1000, we offer a freight program.
RETURNS OR CLAIMS Because our products are hand-made, there may be slight variances in finish, size or colors.
If there is a discrepancy on your shipment, such as shortages, defective and damaged merchandise, please complete and fax us your Claim Form that came with your shipment. If you did not receive a Claim Form with your shipment, please call us at 1-800-449-9903. Upon receipt, Transpac will either replace or credit your account, per your request. Please deduct from your invoice if requesting credit and remit the balance of invoice in full. If requesting a replacement, all claims must be made within 30 days and all merchandise claimed must be retained for 30 days unless otherwise specified by Transpac Imports, Inc. After the 30-day claim period, there will be a 15% restock charge on the returned items. No unauthorized returns will be accepted, all returns must have a valid RMA# issued by Customer Service Department.
When calling in a claim, please provide the following information:
1.Company Name
2.Contact Name
3.Customer ID Number
4.Invoice Number
5.Item Number(s) & Quantities
YOUR ACCOUNTIf you have questions regarding your account or would like to make a payment, please call Accounts Receivable at
1-800-449-9903
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