Frequently Asked Questions

Question: I am an existing customer, how do I register for an account?
Answer: Please enter your email address into the 'Login' section to activate your existing web account. You will be asked to change your password. A link will be sent to the email address you entered. Follow this link to enter your new password. Once you have entered your new password, navigate back to the login page to login with your email and password. 

Question: How long will it take for my order to ship?
Answer: If product is in stock, we will ship your order within 7 to 10 business days on approved credit.

Question: How can I find out what is on backorder for my store?
Answer: You can either e-mail customer service at [email protected] or call 855.474.3344.

Question: How do I know how much of my orders is in stock?
Answer: Because inventory levels change from day to day, it’s best to contact customer service to research your order.

Question: What if I need to modify or cancel my order?
Answer: Please e-mail customer service at [email protected] or call 855.474.3344, 14 days prior to your requested ship date. Please supply your store name and order number so we may better serve you.

Question: What is your minimum order amount?
Answer: $250 for first time customers, $250 for reorders.

Question: Are your garden items and furniture pieces outdoor safe?
Answer: OUTDOOR USE defined items can be enjoyed indoors or outdoors. For Outdoor Use: all materials will naturally weather when introduced to the elements over time. Furniture (tables, chairs, and benches) should be covered during winter months to prevent surface corrosion from the elements.

Question: Why does the same product look different?
Answer: A wide assortment of our products are handcrafted and truly one of a kind. Variations in color, form and finish are expected and add to the individuality of each piece.

Question: Do you offer any freight programs?
Answer: Yes we do. Please see diagram below:

To qualify for the Foreside Freight Cap program, a single order (with same ship date and location within the contiguous U.S.) of $500 or more in Non-Sale product must be placed on an account in good credit standing, or paid via credit card.  If product is backordered, the Freight Cap would also apply to the freight charges when the backorder is shipped.  Alaska, Hawaii, and Puerto Rico orders ship at actual freight rates.  Sale product orders ship at actual freight rates unless Freight Cap threshold is reached in Non-Sale product. Promotional order ship at actual freight rates, unless otherwise noted.

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