Terms and Conditions

Order Terms:

FIRST-TIME CUSTOMERS:  First time customers must make their initial purchase with a valid credit card, submit a new customer application, and provide a copy of their tax exemption certificate.


MINIMUM REORDER: $250; a $20 handling charge will be added to orders below $250.

SHIPPING:  FOB Newport News, VA

FREIGHT CAP PROGRAM:  To qualify for the Foreside Freight Cap program, a single order (with same ship date and location within the contiguous U.S.) of $500 or more in Non-Sale product must be placed on an account in good credit standing, or paid via credit card.  If product is backordered, the Freight Cap would also apply to the freight charges when the backorder is shipped.  Alaska, Hawaii, and Puerto Rico orders ship at actual freight rates.  Sale product orders ship at actual freight rates unless Freight Cap threshold is reached in Non-Sale product. Promotional orders ship at actual freight rates, unless otherwise noted.

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ORDERS BELOW $500 net total:  Actual freight rates apply.

ACCESSORIAL SERVICES:  Foreside contracts with LTL freight carriers and ground transportation for standard commercial delivery only.  Our freight cap program does not include additional accessorial services.  If you advise us when placing your order that you require additional shipping services, Foreside will prepay and bill your invoice for services.  Services used without Foreside arranging in advance will be billed separately.

·       APPOINTMENT DELIVERY: $15.00 charge when driver must deliver at a specific time.

·       INSIDE DELIVERY: $50.00 charge when driver must bring shipment inside any structure.

·       LIFT GATE DELIVERY: $25.00 charge when no loading dock is available and a lift is required to remove pallet from truck.

·       RESIDENTIAL DELIVERY: $27.00 charge to residential area, as defined by the carrier.

·       HIGH COST DELIVERY:  $75.00 charge for delivery to restricted areas, remote locations, churches, schools, construction sites, farms, and campgrounds.

·       RECONSIGNMENT/REDELIVERY:  $65.00 charge when no one is available to accept delivery during normal business hours or customer requests shipment to be sent to another location.

PALLET CHARGES:  $7.00 Regular Pallet; $14.00 Double Pallet

BACKORDERS:  If a product(s) is not available on the original shipment, a backorder will be created if the total value exceeds $75.  There will be no substitution or adding of products to a backorder.  Customers may request to cancel their backorders.

RUSH SERVICE:  An optional $25.00 Rush fee can be requested for orders to be expedited in the warehouse.  Details can be obtained from our Customer Service Center (855.474.3344).

DAMAGE MERCHANDISE:  Contact our Customer Service Center within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction.  Foreside does not accept returned damaged merchandise.

RETURNS:  Unauthorized returns will not be accepted.  All authorized returns must have a RMA number. Returned merchandise will be subject to a 20% restocking fee and all related freight charges.

TERMS:  We accept VISA, MasterCard, American Express and Discover.  Payments made by check will be mailed to Foreside, 819 Bluecrab Road, Newport News, VA 23606.  Payment is due within 30 days of Foreside ship date. We do not ship COD orders.

DISCOUNTS:  Failure to pay in full within the terms of an invoice will result in the loss of all discounts.  A revised invoice will be issued at the full price. 

PRICES:  Prices are subject to change without prior notice.


ORDER CANCELLATION:  Orders are not considered canceled unless written notice is received by Customer Service Center fourteen (14) business days prior to ship date.  All confirmed orders cannot be cancelled after the 14 days prior to shipping.  All cancellations must be confirmed. 

ACCOUNT PAYMENTS:  Foreside customers agree to pay all charges incurred for goods and services supplied, and all charges incurred must be paid per the credit terms on our invoices or, if none appear, payment is due immediately.  Payments not made by said date, or earlier, shall render the account delinquent and interest shall be charged at the rate of 1.5% per month, or 18% per year. Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Foreside, in the collection of amounts due.  Also, Foreside shall have the right to withhold further deliveries and/or sales to the Customer until past due balances are brought current, and shall have no liability whatsoever, from any direct or indirect loss suffered by the Customer in such event.

Terms and conditions are subject to change without notice. Not liable for printing errors or omissions.

Product Traits:

HANDCRAFTED PRODUCTS:  Our handcrafted products are truly one of a kind.  Variations in color, form, and finish are expected and add to the individuality of each piece.

FOOD SAFE PRODUCTS:  Our food safe products are hand wash only.

*OUTDOOR USE defined items can be enjoyed indoors or outdoors; lengthen their lifetime by providing protection from harsh elements. For Outdoor Use Planters and Accessories: all materials will naturally weather when introduced to the elements over time. For Outdoor Textiles: yarns are UV stabilized but do not guarantee a lifetime of colorfastness when exposed to outdoor elements.